SMRT: Likely to see negative sentiments following its series of train disruptions the last few days. Note however that overall fines and costs are likely to be negligible, as under the Rapid Transit Systems Act, the LTA can fine rail operators up to $1m if service disruptions are found negligent. Refunds to passengers and the cost of the ‘broken window’ will be min compared to SMRT's earnings.
Although at this point of time, LTA also has to take into consideration public sentiment at the moment, and whether SMRT will need to make a massive overhaul. Even as SMRT tallies up the total cost, economists believe that the emotional and social costs borne by the passengers affected are bound to be hefty.
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